**TERMS AND CONDITIONS**

TERMS AND CONDITIONS FOR THE PROVISION OF ELECTRONIC SERVICES

on the website www.gamescape.pl

General Provisions

  1. Whenever the following terms are used in the Terms and Conditions, they shall be understood as:
  1. Ticket – an electronic ticket that entitles the customer to participate in a themed game organized by the Service Provider on a chosen date and at a specified price;
  2. Customer- a natural person who has reached the age of 18 and has full legal capacity, entering into a contract with the Service Provider for the purchase of tickets not directly related to their business or professional activities (consumer within the meaning of the Consumer Rights Act of May 30, 2014 a legal entity, an organizational unit without legal personality but able to acquire rights and incur obligations on its own behalf businessman within the meaning of the Civil Code of April 23, 1964, a businessman with consumer rights - a natural person entering into a contract directly related to their business activities, when it is evident from the contract that it does not have a professional character for them, particularly based on the type of their business activities, provided based on the regulations about the Central Registration and Information on Business;
  3. Newsletter - a service consisting of providing the Customer with digital content, including receiving commercial information related to the Services provided by the Service Provider via email;
  4. Review – an opinion or reference given at the request of the Service Provider in writing or electronically by the Customer after using the Service, posted by the Service Provider on the Website;
  5. Product – stationary and online thematic games organized by the Service Provider and vouchers, which can be purchased on the Website. The Service Provider does not use price personalization for Products presented on the Website.
  6. Regulations– this document defining the terms of providing electronic services by the Service Provider, i.e., general terms concerning the reservation of a themed game, purchase of tickets for a themed game, conditions of using vouchers, and the newsletter service, available on the Website in a form that allows printing;
  7. Digital Content – a newsletter presented on the Website produced and delivered to the Customer in digital form, e.g., jpg, pdf files, not covered by a contract obliging to transfer ownership of goods with digital elements (e.g., newsletter, themed game of a selected type, voucher, etc.);
  8. Digital Service – an online thematic game presented on the Website organized by the Service Provider;
  9. Services – services in the field of selling Products, including Digital Content and Digital Services, provided by the Service Provider electronically through the Website, constituting an electronic service provided remotely, i.e., without the simultaneous presence of the parties, according to the Act of July 18, 2002, on providing services by electronic means, such as: reservation of a themed game or reservation and sale of tickets for a themed game, voucher sales, sending newsletters, providing a contact form, delivering content digitally either for a fee or free of charge;
  10. Service Provider– Gamescape limited liability company based in Krakow, Kościuszki St. 74 Krakow 30-114, KRS: 0000666086, NIP: 6751584536, REGON: 3366698296, phone: +48 789 315 401, email: hello@gamescape.pl;
  11. Voucher – a service consisting of providing the Customer with a type of bearer goods voucher at the nominal value specified therein, entitling to payment for the Service provided by the Service Provider, under the terms specified in the Regulations;
  12. Website– the website administered by the Service Provider located on the Internet at www.gamescape.pl intended to present the Service Provider's offer and to make reservations and orders (provision of Services under the terms specified in the Regulations);
  13. Order– a declaration of intent by the Customer leading to the conclusion of a ticket purchase agreement or voucher via the Website, indicating the selected tickets or voucher of a specified type and quantity. The Service Provider does not conduct wholesale sales through the Website.
  1. These Regulations are an integral part of the reservation agreement and the ticket purchase agreement concluded by the Service Provider with the Customer, and acceptance of the Regulations is voluntary but necessary to conclude the agreement.
  2. The Customer may contact the Service Provider via: email at hello@gamescape.pl, in writing at the Service Provider's headquarters at Kościuszki St. 74, 30-114 Krakow. The contact form placed on the Website does not meet the requirements of a durable medium under the provisions of the law and does not guarantee the preservation of written correspondence.
  3. Information about the Services offered by the Service Provider placed on the Website constitutes an invitation to enter into a contract, within the meaning of Article 71 of the Civil Code, according to the content of the Regulations.
  4. The Customer is obliged to use the Website in a manner consistent with the provisions of the law and the provisions of the Regulations, not disrupting the operation of the Website and not burdensome for the Service Provider.
  5. The name, logo, descriptions of Products, and other intellectual property items of the Service Provider constitute legally protected goods, and any use of them without prior written consent of the Service Provider is prohibited.

Rules for Providing the Service

  1. The Customer may make a reservation for a themed game or a reservation for a themed game with simultaneous purchase of tickets.
  2. Reservation of a themed game and reservation of a themed game with simultaneous purchase of tickets can be made online via the Website www.gamescape.pl or during the working hours of the Service Provider via email at hello@gamescape.pl, by phone, and in person at the Service Provider's headquarters at Kościuszki St. 74, 30-114 Krakow.
  3. To make a reservation for a themed game, the Customer should:
    1. select a themed game and the date and time of its implementation in the appropriate tab directing to "Reservation" placed on the Website;
    2. fill out the registration form with necessary data (providing data is voluntary but necessary to execute the Order);
    3. choose the form of payment for the ticket (among payments: by transfer, cash, or card at the place of Service provision, or possibly using a Voucher);
    4. read and accept the Regulations and the Privacy Policy of the Service Provider;
    5. click the "Book" icon.
  4. Confirmation of the correct completion of the reservation process for a themed game by the Customer is receiving a reservation confirmation sent to the Customer's specified email address.
  5. In case of a successful reservation of a themed game by the Customer, they should make payment for the tickets for the game covered by the reservation at the place of Service provision no later than 15 minutes before the start of the game.
  6. If the Customer does not make payment for the tickets for the game covered by the reservation within the time specified in point 5 above, the Service Provider does not guarantee the realization of the relevant reservation.
  7. Reservation of a themed game can also be made during the working hours of the Service Provider: in person at the place of Service provision, by the phone number indicated on the Website, or electronically at hello@gamescape.pl.
  8. To make a reservation for a themed game and purchase tickets for a themed game online, the Customer should:
    1. select a themed game and the date and time of its implementation in the appropriate tab directing to "Reservation" placed on the Website;
    2. fill out the registration form with necessary data (providing data is voluntary but necessary to execute the Order);
    3. choose the form of payment from the payment operator;
    4. read and accept the Regulations and the Privacy Policy of the Service Provider;
    5. read and accept the payment operator's Regulations;
    6. click the "Order" icon (placing an Order by the Customer by clicking the "Order" icon implies an obligation to pay the price);
    7. make the payment via the payment operator; failure to make the payment will result in the cancellation of the Order.
  9. Confirmation of the correct purchase of a ticket by the Customer is receiving a reservation confirmation along with the ticket, sent to the Customer's specified email address immediately after the purchase (no later than 24 hours), with the ticket in the message content.
  10. The ticket entitles to single participation in a themed game.
  1. Ticket prices indicated on the Website are gross prices expressed in Polish zlotys and include applicable VAT.
  2. In the case of a student discount, it is required to have a valid student ID at the time of reservation or reservation and ticket purchase and at the time of participation in the game. The student ID must be presented to the Service Provider's employee along with the ticket before the start of the game. One student ID entitles the purchase of a ticket with a discount for one person. The discount applies on weekdays (Mon-Fri).
  3. The condition for a family discount is a reservation or reservation and ticket purchase for a group consisting of 1 adult and at least one child. This discount does not apply to organized school groups, etc. The discount does not apply on Saturdays.
  4. In the case of a discount based on the presentation of the Large Family Card or a similar card by the Customer, the amount of the discount and the rules for its awarding are specified in the regulations of the issuer of such cards.
  5. The Customer receives a sales document in the form of a receipt or a VAT invoice if, when placing the Order, they expressed the desire to receive a VAT invoice and provided the NIP and other necessary data for this purpose in person or by sending them to the address: hello@gamescape.pl.

Technical Conditions for Using the Service

  1. To properly use the Website, the Customer should have: an Internet connection, devices that allow using the resources of the Internet (computer, tablet, etc.), a basic operating system, and a browser (e.g., Firefox, Internet Explorer, etc.) that enables displaying hypertext documents on the device screen, linked on the Internet by a network service www and supporting JavaScript software language, with the option to accept cookies enabled, an active email account, software allowing to open jpg files, a mobile phone number.
  2. The Service Provider informs that, despite using technical security appropriate to the threats, the use of the Website may be associated with the risk of introducing computer viruses, so-called Trojan horses, and other spam into the computer. To prevent such danger, it is recommended to be cautious with programs from unknown sources, email received from an unknown sender, and to install appropriate software protecting the computer against viruses.

Vouchers

  1. The Service Provider offers various types of vouchers for sale that can be exchanged for tickets allowing participation in themed games.
  2. A voucher is a type of goods voucher in bearer form at the nominal value indicated therein, entitling to payment for the Service provided by the Service Provider.
  3. To purchase a voucher, the Customer should:
    1. select the type of voucher in the "voucher" tab located on the Website;
    2. indicate the name and email address (providing data is voluntary but necessary to execute the Order);
    3. read and accept the Regulations and the Privacy Policy of the Service Provider;
    4. read and accept the payment operator's Regulations;
    5. make payment via the payment operator (placing an Order by the Customer by clicking the "Voucher" icon implies an obligation to pay the price); failure to make the payment will result in the cancellation of the Order;
    6. send payment confirmation to hello@gamescape.pl or wait for payment verification by the Service Provider.
  4. After receiving payment confirmation for the voucher by the Service Provider, the Customer will receive a voucher from the Service Provider directly after the transaction (immediately, no later than 24 hours) to the specified email address (in jpg file format) along with an invitation to participate in a themed game.
  5. The voucher is valid for 90 days from the date of purchase; in the case of an epidemic or threat of an epidemic, the voucher's validity period is 180 days.
  6. The voucher entitles to purchase a ticket allowing participation in a themed game using the voucher as a method of payment. For this purpose, the Customer makes a reservation for a game date with the simultaneous intention to purchase a ticket by entering the code located on the voucher in the designated place in the registration form. After making the relevant reservation, the Customer will receive confirmation of the reservation acceptance and ticket purchase in the form of an email, which will be sent to the address provided during the reservation.
  7. The voucher is not an electronic payment instrument within the meaning of the applicable regulations.
  8. The voucher cannot be exchanged for cash. The Customer may use the voucher to utilize the monetary limit indicated therein.
  9. The monetary funds corresponding to the value of the Voucher do not bear interest.

Reviews of Services Provided by the Service Provider

  1. The Service Provider does not enable Customers to publish product reviews on the Website.
  2. The Service Provider independently places on the Website Reviews concerning the performed Service, issued at his request by Customers after using the Service and sent to him in written, electronic form, or made available on social media platforms such as LinkedIn, Facebook, etc., which verifies the origin of the Review from a Customer who actually used the Service. Reviews concerning the Services provided by the Service Provider placed by individuals or entities on external platforms not administered by the Service Provider are not verified by him.
  3. Reviews are not sponsored and do not influence contractual relations between the Customer and the Service Provider.

Newsletter

  1. The Customer may use the free electronic service provided by the Service Provider in the form of a newsletter (digital content).
  2. The newsletter service is provided at the request of the Customer (after entering into an agreement for the provision of electronic services) and includes receiving commercial information related to the Services provided by the Service Provider via email, including information about his offer, promotions, discounts, and other marketing actions. The Service Provider decides the frequency of sending newsletters.
  3. The use of the newsletter service occurs after the Customer provides their name and email address in the designated place on the Website or by ticking the appropriate checkbox to receive commercial information and by reading and accepting the Regulations for the provision of services by the Service Provider and the Privacy Policy. Providing data is voluntary but necessary to perform the Service.
  4. The newsletter service is provided for an indefinite period. The Customer may at any time opt out of the newsletter service by sending information to the Service Provider or by ticking the appropriate checkbox in the electronic message received from the Service Provider.
  5. The Service Provider may at any time cease providing the newsletter service and terminate the contract for important reasons, e.g., due to changes in the applicable law regarding the provision of electronic services in the scope affecting the rights and obligations of the parties or changes in the official interpretation of these regulations (e.g., as a result of court judgments or interpretations issued by the relevant authorities, etc.), changes in the scope of services provided by the Service Provider or changes in the functionality of the Website. The Service Provider will inform the Customer of the intention to cease providing the newsletter service with at least 7 days' notice to the email address provided by the Customer.
  6. All rights to the contents of the newsletters, including content that constitutes works within the meaning of copyright law, belong to the Service Provider and may not be distributed beyond personal use without his prior written consent.

Liability of the Service Provider for the Conformity of Digital Content with the Contract and the Consumer's Rights

  1. Digital Content or a Digital Service is consistent with the contract if, in particular, its description (e.g., the description of an online themed game with the delivered content of the sent link, etc.), type (e.g., whether ordering a specific online themed game, the Customer receives a link to the game and not to another Product, etc.), quantity, quality (e.g., whether the delivered online themed game is possible to be conducted electronically, etc.), completeness, functionality (e.g., whether the link provided to the themed game online enables participation in the online themed game, etc.), compatibility (e.g., whether the sent link to the themed game online works on software and devices commonly available or indicated by the Service Provider, etc.), and availability of support (e.g., the possibility of consulting with the Service Provider regarding the rules for launching and conducting the online themed game, etc.) are consistent with the contract, are useful for the particular purpose for which they are needed by the consumer, whom the consumer notified the Service Provider at the latest at the time of the conclusion of the contract and which the Service Provider accepted (e.g., whether the online themed game is suitable for a specific number of people or people of a certain age, etc.).
  2. Digital Content or a Digital Service is consistent with the contract if it is suitable for the purposes for which one typically uses Digital Content or a Digital Service of that type, considering the applicable legal provisions, technical standards, or good practices (e.g., whether the newsletter contains only commercial information, whether the online themed game has a storyline with a puzzle that can be solved, etc.), occurs in such quantity and has features typical for Digital Content or a Digital Service of that type and which the consumer can reasonably expect (e.g., whether the online themed game has a storyline with a puzzle that can be solved, etc.), considering the nature of the Digital Content or the Digital Service and public assurances made by the Service Provider on the Website (description of the online themed game).
  3. The Service Provider is not liable for the lack of conformity of Digital Content or a Digital Service with the contract to the extent referred to in para. 2, if the consumer, at the latest at the time of the conclusion of the contract, was clearly informed that a specific feature of the Digital Content or Digital Service deviates from the conformity requirements specified in para. 2 and expressly and separately accepted the lack of a specific feature of the Digital Content (e.g., the lack of the possibility of issuing a voucher of a specific type, etc.) or Digital Service (e.g., a change in the storyline of the online themed game, etc.).
  4. If Digital Content or a Digital Service is not consistent with the contract, the consumer may demand that it be brought into conformity with the contract (e.g., sending a correctly issued ticket, voucher, sending the correct link to the online themed game, etc.). The Service Provider may refuse to bring Digital Content or a Digital Service into conformity with the contract if such conformity is impossible (e.g., due to technical problems, etc.) or would involve excessive costs for the Service Provider (e.g., due to the required technology of repair, etc.). In assessing the excessiveness of costs for the Service Provider, all circumstances of the case are taken into account, in particular the significance of the lack of conformity and the value of the Digital Content or Digital Service consistent with the contract.
  5. The Service Provider brings the Digital Content or Digital Service into conformity with the contract within a reasonable time from the moment the Service Provider was informed by the consumer about the lack of conformity with the contract, and without undue inconvenience to the consumer, considering their nature and the purpose for which they are used. The costs of bringing the Digital Content into conformity with the contract are borne by the Service Provider.
  6. If the Digital Content is not consistent with the contract, the consumer may submit a statement reducing the price or withdrawing from the contract when:
    1. bringing the Digital Content or Digital Service into conformity with the contract is impossible or would involve excessive costs pursuant to Art. 43m paras. 2 and 3 of the Act;
    2. the Service Provider did not bring the Digital Content or Digital Service into conformity with the contract in accordance with Art. 43m para. 4 of the Act;
    3. the lack of conformity of the Digital Content or Digital Service with the contract persists, despite the Service Provider's attempt to bring it into conformity with the contract;
    4. the lack of conformity of the Digital Content or Digital Service with the contract is so significant that it justifies reducing the price or withdrawing from the contract without first using the protective measure specified in Art. 43m of the Act;
    5. from the statement of the Service Provider or circumstances, it is clear that he will not bring the Digital Content or Digital Service into conformity with the contract within a reasonable time or without undue inconvenience to the consumer.
  7. The reduced price must remain in such proportion to the price resulting from the contract as the value of the Digital Content or Digital Service not consistent with the contract remains to the value of the Digital Content consistent with the contract.
  8. The consumer cannot withdraw from the contract if the Digital Content or Digital Services is provided in exchange for the payment of the price, and the lack of conformity of the Digital Content with the contract is insignificant, whereas it is assumed that the lack of conformity of the Digital Content or Digital Service with the contract is significant.
  9. The Service Provider is not entitled to demand payment for the time during which the Digital Content or Digital Services was not consistent with the contract, even if the consumer actually used it before withdrawing from the contract.
  10. The Service Provider is obliged to refund the price only in the part corresponding to the Digital Content or Digital Service consistent with the contract and the Digital Content or Digital Service, the obligation to deliver which ceased due to the withdrawal from the contract.
  11. The Service Provider is obliged to refund the consumer the price due as a result of exercising the right to withdraw from the contract or reduce the price immediately, no later than within 14 days from the day of receiving the consumer's statement of withdrawal from the contract or reducing the price.
  12. The Service Provider makes the refund using the same method of payment as used by the Consumer unless the consumer expressly agreed to a different method of refund, which does not involve any costs for him or such a refund is impossible for technical reasons (in this case, the refund will be made to the indicated bank account number or in cash, according to the indication of the Customer).

Complaints

  1. The Service Provider is obliged to ensure the proper functioning of the Website in the scope of the Services provided electronically, Products, and Digital Content, including the prompt removal of any irregularities reported by Customers.
  2. The Customer is entitled to submit complaints related to irregularities in the functioning of the Website that prevent the use of the services provided by the Service Provider.
  3. Complaints should be reported immediately after learning of the basis for their submission to the following email address: hello@gamescape.pl or in writing to the address of the Service Provider's headquarters at Kościuszki St. 74, 30-114 Krakow. To streamline the complaint handling process, the complaint notification should, if possible, indicate the type and date of the observed irregularities in the functioning of the Website, the name and surname, and correspondence address, and, as far as possible, specify the claim related to the complaint as to the manner of resolving the complaint by the Service Provider.
  4. The Service Provider considers the complaint immediately, no later than within 14 days from its receipt, and informs about the way it was considered via email to the address indicated by him, unless the Customer stipulated that the decision on the manner of considering the complaint should be made in writing and sent to the address indicated by the Customer.
  5. The lack of a response from the Service Provider as to the manner of considering the complaint within the aforementioned deadline constitutes its positive consideration.
  6. The consumer may use out-of-court methods of handling complaints and pursuing claims by turning to specialized institutions (e.g., to the Provincial Inspector of the Trade Inspection with a request to initiate mediation proceedings, a permanent amicable consumer court operating at the Provincial Inspector of the Trade Inspection). Detailed information on out-of-court methods of handling complaints and pursuing claims, as well as the rules for access to these procedures, are available at the headquarters and on the websites of county (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of the Trade Inspection, and at the address of the Office of Competition and Consumer Protection: uokik.gov.pl.
  7. The provisions concerning the rights from the conformity of goods with the contract and the right to file a complaint granted to consumers apply accordingly to entrepreneurs with consumer rights.

Complaints Concerning Payments

  1. Complaints regarding payment obligations made via the payment operator should be reported to the email address indicated by that operator. In the case of payments made via the tPay service, complaints should be reported to the address: kontakt@tpay.com

 Withdrawal from the Contract

  1. In accordance with Art. 38 point 12 in conjunction with Art. 27 of the Act of May 30, 2014, on consumer rights, the consumer or the businessman with consumer rights is not entitled to withdraw from the contract in the scope of purchasing tickets for themed games with a specified date, and therefore purchased tickets are not subject to exchange or return under the aforementioned provisions.
  1. The consumer and the businessman with consumer rights have the right to withdraw within 14 days from the day of voucher purchase. The statement of withdrawal should contain the voucher code, the name and surname of the Customer, the email address, and the bank account number for the refund of the funds paid for the voucher. The Service Provider will confirm receipt of the statement of withdrawal and will refund the funds to the specified bank account number immediately, no later than within 14 days from the delivery of the statement of withdrawal from the voucher purchase agreement.

 

TEMPLATE OF THE WITHDRAWAL FORM

(this form should be filled out and sent only if you wish to withdraw from the contract)

- Addressee: Gamescape limited liability company, Kościuszki St. 74, 30-114 Krakow

- I hereby inform about my withdrawal from the contract for the following service: purchase of a voucher code number ___________________________

- Date of the contract conclusion(*)/receipt(*) ___________________________

- Name and surname of the consumer __________________________________

- Address of the consumer _________________________________________________________________________

- Email of the consumer ________________________________

- Bank account number, if the purchase price refund is to be made to a different bank account than the one from which the payment was made _____________________________________________________________________

- Signature of the consumer (only if the form is sent in paper version) ________________________

- Date ___________________________

(*) Delete as appropriate.

 

Data Protection

The rules for the protection of personal data of Customers and the scope of their processing are defined in the Privacy Policy, which is an annex to these Regulations.

Final Provisions

      1. These Regulations are effective from January 29, 2023.
      2. The Service Provider may change the provisions of the Regulations concerning Customers who are not consumers and entrepreneurs with consumer rights at any time.
      3. The Service Provider may change the provisions of the Regulations concerning Customers who are consumers and entrepreneurs with consumer rights for the following important reasons:
        1. changes in generally applicable law or changes in the way they are interpreted in the scope related to the provision of Services by the Service Provider;
        2. imposition of certain obligations by state authorities causing that the lack of change of the Regulations would result in the Service Provider's failure to fulfill these obligations;
        3. change in the scope or type of Services or the way they are provided by the Service Provider;
        4. change in the way of providing Services caused solely by technical or technological reasons (in particular, updates of technical requirements indicated in these Regulations);
        5. the need to improve the operation of the Website and customer service;
        6. the need to improve the privacy protection of Customers;
        7. the need to introduce editorial changes to the Regulations;
        8. in order to remove provisions of the Regulations that are inconsistent with the current provisions of the law in this respect, in particular those violating the rights of Customers.
      4. Changes to the Regulations will be effective within 14 days from the day they are placed on the Website.
      5. The Service Provider will notify the Customer of the change of the Regulations.
      6. The change of the Regulations will not violate the rights acquired by the Customer resulting from Orders placed before the introduction of the change (the parties are bound by the Regulations effective at the time the Customer placed the Order).
      7. These Regulations are available free of charge on the Website and at the Service Provider's headquarters at: Kościuszki St. 74, 30-114 Krakow.
      8. Provisions of contracts less favorable to the consumer than the provisions of the Act of May 30, 2015, on consumer rights are invalid, and in their place, the provisions of this Act apply.
      9. In matters not regulated in these Regulations, the generally applicable provisions of Polish law apply, in particular the provisions of the Civil Code, the Act of July 18, 2002, on providing services by electronic means, the Act of May 30, 2014, on consumer rights, and other relevant laws.
      10. The choice of Polish law does not deprive the consumer and the businessman with consumer rights of the protection granted to them under the provisions that cannot be excluded by agreement between the Service Provider and these entities under the law that would be applicable in the absence of choice.
      11. Disputes related to the provision of Services through the Website will be settled by the common court according to general jurisdiction.

ANNEX TO THE TERMS AND CONDITIONS FOR THE PROVISION OF ELECTRONIC SERVICES

on the website www.gamescape.pl

 

 

 

 

 

 

 

 

PRIVACY POLICY

This privacy policy defines the rules for the processing of personal data obtained by the Internet Service located at the address www.gamescape.pl (referred to as the "Service").

All personal data we collect and store are in accordance with the provisions of the Regulation of the European Parliament and the Council (EU) 2016/679 of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as "GDPR") and the Act of July 18, 2002, on providing services by electronic means.

Data Controller

The data controller of personal data is GAMESCAPE Spółka z ograniczoną odpowiedzialnością based in Krakow, Kościuszki St. 74, 30-114 Krakow, KRS 0000666086, NIP 6751584536; Contact details of the Administrator: email: hello@gamescape.pl; phone: +48 789 315 401.

Personal Data

Users' personal data are collected in the case of their use of services provided through the Service. The following data are collected:

          1. first name;
          2. last name;
          3. email address;
          4. phone number;

During the use of the Service, additional information is automatically collected, such as: the IP address assigned to the User's computer or the external IP address of the Internet provider, domain name, browser type, access time, type of operating system.

Users may also collect so-called navigation data, including the links and references they decide to click on or other actions they undertake in the Service.

Use of Data

In the case of the User using services provided electronically, their personal data will be used to the extent necessary to carry out the reservation, execute the contract, technically administer the website, provide individual support, and for marketing and providing the newsletter service.

The User provides their personal data voluntarily, but they are necessary primarily for:

          1. concluding a contract with them and servicing and executing reservations (legal basis Art. 6 para. 1 lit. b) of the GDPR) – for the duration of the concluded contract and settlements after its completion;
          2. fulfilling the legal obligations incumbent on the Administrator (legal basis Art. 6 para. 1 lit. c) of the GDPR), including:

- issuing and storing a named sales document (invoice, receipt) – for the period in which the regulations require us to store tax documents,

- servicing and executing any complaints – until the end of the warranty period for conformity of goods with the contract or warranty on the services provided;

          1. realizing the legitimate interests of the Administrator (legal basis Art. 6 para. 1 lit. f) of the GDPR), i.e.:

- conducting direct marketing – until an objection to the processing of personal data is raised;

- selection of services for customers, optimization of products or services based on customer feedback, optimization of service processes based on the course of reservation handling (analytical purpose);

- researching customer satisfaction and determining the quality of service;

- creating statistics and analyses for internal use – for the period during which your data is stored for other purposes indicated in this privacy policy.

In the above-mentioned purposes (except for "contract execution/reservation execution" and "fulfillment of legal obligations"), we will perform profiling, i.e., automated analysis of the User's data and developing predictions about their preferences or future behaviors (e.g., in the case of marketing profiling, we will adjust advertising messages to needs and preferences).

In cases where the User consents to the processing of their data, the content of this consent will include the purpose for which we will process these data.

Providing personal data by the User is voluntary but necessary to make a reservation, purchase a ticket, subscribe to the newsletter, or simply contact us, etc.

Data Recipients

We may transfer Users' data to other companies we cooperate with, i.e.: payment operators, hosting companies that store our data on their servers, providers and partners in providing services related to marketing and advertising, law firms, accounting firms.

The above processing may also result in data being transferred to data recipients outside the European Union. We strive to ensure that data transfers are carried out in this respect in accordance with the principles of the so-called Privacy Shield (https://www.privacyshield.gov/welcome) or based on the so-called Standard Contractual Clauses of the European Commission (http://ec.europa.eu/justice/data-protection/international-transfers/transfer/index_en.htm).

Cookies Mechanism, IP Address

The Service uses small files called cookies. They are saved through the Service on the User's computer if the web browser allows it. A cookie file usually contains the domain name from which it comes, its "expiration time," and an individual, randomly selected number identifying this file. Information collected using this type of file helps customize the services offered by the Service to individual preferences and real needs of people visiting the Service. It also allows the development of general statistics of visits to the presented information on the Service.

The Service uses two types of cookie files:

- session cookies: after the end of a given browser session or turning off the computer, the stored information is deleted from the device's memory. The session cookie mechanism does not allow any personal data or any confidential information to be downloaded from the computer;

- permanent cookies: are stored on the hard drive of the User's computer and remain there until they are deleted. The permanent cookies mechanism, sent by the Service, allows data storage only with your consent (expressed, for example, by selecting the "remember me" option when logging in). In no other case are these files permanently saved.

The Service uses external cookies for the purpose of: a) collecting statistical data through analytical tools Google Analytics (external cookie administrator: Google Inc based in the USA); b) promoting the Service through the social networking site Facebook.com (external cookie administrator: Facebook Inc based in the USA or Facebook Ireland based in Ireland); c) presenting multimedia content on the Service's web pages, which are downloaded from an external internet service www.youtube.com (external cookie administrator: Google Inc based in the USA); d) enabling the User to provide an email address intended for sending commercial information via the MailChimp tool (external cookie administrator: Rocket Science Group LLC based in the USA).

If the User has a profile in one of the social networking sites, but does not want the operator of the service to collect data about him through our website and possibly link it with other stored data, before visiting other websites, please completely log out of the given social networking site and possibly delete the appropriate cookie files.

The cookie mechanism is safe for computers of Users of the Service. In this way, it is not possible for viruses or other unwanted or malicious software to get into Users' computers. Nevertheless, in their browsers, Users have the possibility to limit or disable access of cookie files to computers. In case of using this option, the use of the Service will be possible, apart from functions that by their nature require cookies.

Below we present how you can change the settings of popular web browsers in terms of using cookie files:

browser Internet Explorer

browser Mozilla Firefox

browser Chrome

browser Safari

browser Opera

The Service may collect IP addresses of Users. An IP address is a number assigned to the User's computer of the Service by the internet service provider. The IP number allows access to the Internet. In most cases, it is assigned to the computer dynamically, i.e., it changes each time it connects to the Internet and is therefore commonly treated as non-personal identifying information. The IP address is used by the Service when diagnosing technical problems with the server, creating statistical analyses (e.g., determining from which regions we record the most visits), as useful information in administering and improving the Service, and for security purposes and possible identification of server-burdening, unwanted automatic programs for browsing the Service's content.

The Service contains links and references to other websites, but the administrators of these services are responsible for the privacy protection rules applicable there. For this reason, we encourage you to familiarize yourself with the adopted privacy policy after transitioning through the Service to a website managed by another administrator. We use social plugins from the following social networking sites:

          1. Facebook Inc. (www.facebook.com, 1601 Willow Road, Menlo Park, CA 94025, USA);
          2. Twitter Inc. (1355 Market Street, San Francisco, California, USA);
          3. Pinterest Inc. (www.pinterest.com, 651 Brannan Street, San Francisco, CA 94103, USA);
          4. LinkedIn Corp. (www.linkedin.com, 222 Second Street, San Francisco, USA);
          5. Google Ireland Limited (youtube.com, Gordon House, Barrow Street Dublin 4
            Ireland).

Rights of the User of the Service

The User of the Service, whose data is processed in the Service, has the right to:

          • access their personal data and receive their copies,
          • correct their personal data if they are untrue, and supplement them if they are incomplete,
          • completely delete their personal data (the right to be forgotten),
          • limit the processing of their data,
          • object to the processing of their data for analytical and statistical purposes,
          • submit a complaint to the President of the Office for Personal Data Protection if they believe that the processing of their data violates the provisions of the GDPR or the provisions of the personal data protection act.

Changes to the Privacy Policy

We reserve the right to make changes to the privacy policy, which we will of course inform you about. Any additional questions related to the privacy policy should be directed to the email: hello@gamescape.pl

Last modification date: January 29, 2023.